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What we collect
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Personal data you give us: name, email, phone number, shipping/billing address, payment details (tokenized by our payment processor), order history, and any messages you send (support requests, reviews).
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Automatically collected data: IP address, device/browser type, pages visited, cookies and similar tracking for site functionality and analytics.
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Optional data: newsletter preferences, marketing consents, size/health preferences if you provide them.
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How we use your data
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To process and fulfill orders (payment, shipping, returns).
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To communicate about your order, account, promotions, and important site updates.
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To improve our products, services, and website (analytics, testing).
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To prevent fraud and enforce our Terms of Service.
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Where you consent, to send marketing; you may opt out at any time.
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Legal bases for processing (where applicable)
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Contract performance (orders), consent (marketing), legitimate interests (site functionality, fraud prevention), and legal obligations (tax/recordkeeping).
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Sharing and third parties
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We share your shipping and contact details with carriers and fulfillment partners to deliver orders.
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Payment information is processed by third‑party payment processors; we do not store full card numbers.
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We may share data with service providers (analytics, email service, legal/accounting) under contract and only as needed.
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We will not sell your personal information. Any sale or transfer (e.g., business sale) will be notified to users as required by law.
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Cookies & tracking
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We use essential cookies for cart and checkout, and optional cookies for analytics and advertising. You can manage cookie preferences in your browser or via our cookie banner.
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Data retention
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We retain account and order data as long as needed for business and legal purposes (typically several years for tax and warranty obligations). Inactive accounts may be anonymized after a set period.
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Your rights
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Access, correct, delete, restrict, or port your data; object to processing (including marketing). Exercise rights by emailing thewellnesshub@gmail.com or calling +92 3119442017
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Security
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We implement reasonable technical and organizational measures (encryption in transit, access controls). No system is 100% secure — report suspected breaches to us immediately.
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Children
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Our services are not for children under 13 (or applicable age). We do not knowingly collect data from children.
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International transfers
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Data may be transferred to service providers or partners outside your country; we use appropriate safeguards.
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Updates
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We may update this policy; material changes will be posted with a new effective date and, where required, notified to users.
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