Return Policy

Returns & Refund Policy

At Purenest, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we’re here to help you find a solution.

1. 30-Day Return Window

You have 30 calendar days from the date you received your order to request a return. To be eligible for a return, your item must be in the same condition that you received it.

2. Eligibility Criteria

To maintain hygiene and safety standards, the following conditions apply:

  • Unopened Products: Fully sealed and unused bottles are eligible for a full refund (minus shipping costs).

  • Opened Products: Due to the nature of herbal oils, we cannot accept returns on bottles where the safety seal has been broken, unless the product is proven to be defective or damaged upon arrival.

  • Proof of Purchase: A receipt or order number is required to process your request.

3. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is:

  • Defective or leaking.

  • Damaged during transit.

  • The wrong item entirely.

In these cases, we will send a replacement immediately at no additional cost to you.

4. How to Initiate a Return

  1. Contact Us: Email our support team at [Insert Email] with your order number and the reason for the return.

  2. Approval: Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

  3. Shipping: Customers are responsible for paying their own shipping costs for returning items (unless the item arrived damaged). We recommend using a trackable shipping service.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: The credit will automatically be applied to your original method of payment within 5–10 business days.

  • Late Refunds: If you haven’t received a refund yet, first check your bank account, then contact your credit card company, as it may take some time before your refund is officially posted.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Insert Email].

Discreet Billing Note

Please note that refunds will appear on your bank statement under our parent company name, [Purenest], to ensure your purchase history remains private.