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Processing time
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Orders are processed within 1–3 business days (excluding weekends/holidays). Processing may extend during sales or peak seasons.
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Shipping options & carriers
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We offer standard and expedited shipping via our carrier partners. Carrier names and delivery estimates are shown at checkout.
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Domestic shipping
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Typical delivery: 2–7 business days after dispatch (estimate; depends on service chosen).
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International shipping
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Delivery times vary by destination (typically 7–21 business days). Customs, duties, and import taxes may apply and are the buyer’s responsibility.
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Shipping costs
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Calculated at checkout based on weight, destination, and chosen speed. Free shipping promotions, if any, will have terms (minimum order value, restricted SKUs, etc.).
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Tracking
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Tracking numbers provided by email once the order ships. Use the carrier’s tracking page for current status.
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Lost or undelivered packages
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If tracking shows delivered but you haven’t received the parcel, contact us immediately. For lost shipments, we will open claims with carriers; resolution may require waiting the carrier’s claim period.
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Damaged in transit
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Inspect shipments on arrival. Report visible damage within 48 hours to thewellnesshub@gmail.com with photos. We will assist with a replacement or refund.
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Address changes
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Contact us ASAP to correct an address. If the order has shipped, additional fees may apply to reroute or reship.
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Remote area delays & force majeure
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Deliveries to remote areas may take longer. We are not liable for delays caused by weather, strikes, customs, or other events beyond our control.
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