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Scope & goal
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We want you happy. This policy explains eligibility, timelines, and the return/refund process.
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Eligibility window
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Standard: returns or exchanges accepted within 14 days of delivery (adjustable to your preference, e.g., 30 days). Item must be unused, in original condition and packaging, unless damaged/defective.
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Non‑returnable items
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Opened consumables (where hygiene is a concern), personalized/custom items, final sale items (clearly marked), and digital downloads (unless faulty).
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Defective or damaged items
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If an item arrives damaged or is defective, contact us within 7 days of delivery with photos and order number. We will provide a replacement or full refund, including return shipping if the fault is ours.
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Change of mind / unwanted items
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If you simply change your mind, we will accept returns subject to the item being in resalable condition. Return shipping costs are the buyer’s responsibility unless otherwise stated.
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How to start a return
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Email thewellnesshub@gmail.com with your order number, item(s) to return, reason, and photos if applicable. We’ll provide return instructions and an RMA number if required.
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Return shipping
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Use a trackable shipping method. We recommend purchasing insurance for high‑value items. We are not responsible for returns lost in transit unless we provided the return label.
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Refund processing
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Refunds issued to original payment method within 7–14 business days of receiving the return (timeframe may vary by bank/processor).
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Exchanges
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Exchanges depend on stock availability. If the requested replacement is unavailable, we will offer a refund or store credit.
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Partial refunds
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Partial refunds may apply for items not returned in original condition, damaged by the customer, or missing parts.
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Cancellations
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Orders can be canceled before shipment for a full refund. Once shipped, standard return process applies.
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